To our members,
Over the past few weeks, the COVID-19 pandemic has continued to impact Americans across the country and prompted many questions about healthcare access. We want to assure you that we are closely monitoring the situation in every region, continually adhering to guidance from the Centers for Disease Control and Prevention, public health officials and state and local governments to ensure a safe, healthy work environment for our associates while we continue to serve you.
Importantly, we have also coordinated closely with our business partners to continue seamless fulfillment of eyewear orders. At this time, we do not anticipate any disruption to the availability and production of eyewear products that are supplied through Versant Health’s supply chain or with our ability to fulfill eyewear orders and process claims. Our call center remains open and dedicated to providing uninterrupted service to you.
To slow the spread of COVID-19, you have probably heard that some retail and small businesses have limited hours of operations or in some cases have temporarily closed. Keeping this in mind, we encourage you to call your eye care professional to confirm they are open before you seek care. We would also like to remind you of your e-commerce options: 1800contacts.com, befitting.com, glasses.com, and visionworks.com.
We are extremely proud to continue to serve our members during this global health event. We remain committed to communicating with you frequently as the situation evolves and keeping you connected to the care and service you need. As a part of that commitment, BCBS FEP Vision will temporarily extend coverage for members whose benefits otherwise would be terminating due to exceeding the enrollment age limitation during the COVID-19 pandemic. We will automatically extend coverage for 90 days after the federal government declares an end of the National Emergency.
Thank you for being a valued member. Stay healthy, and as always, feel free to reach out with any questions.