Member FAQs

Members have questions, we have answers.

Last updated: January 11, 2022

First and foremost, this is a Blue Cross Blue Shield product. Our strong points are our customer service and network. As a name trusted for nearly 60 years, Blue Cross and Blue Shield cares about you and your family’s overall health. That’s why we offer a supplemental vision plan, BCBS FEP Vision, to give you peace of mind about your family’s eye health. We offer no copays for comprehensive vision care exams and our Exclusive Collection of frames. Our provider network offers access to over 117,000 eye care providers nationwide, including top national retailers and online retailers. Whether you’re beginning your first career, adding to your family, or planning for retirement, BCBS FEP Vision has you covered.

We offer vision coverage to Active Federal Employees, Retired Federal Employees and their families and if enrolled in a TRICARE Health Plan, Retired Uniformed Service Members, their families, as well as Dependents of Active Duty Uniformed Service Members.
When you enroll in BCBS FEP Vision, you have a choice between three enrollment types, Self, Self + One and Self + Family.

Federal Civilians: BCBS FEP Vision is available to federal and U.S. Postal Service (USPS) employees, retirees and dependents who are FEHB eligible.

You do not need to be enrolled in FEHB.

Annuitants receiving an immediate annuity are eligible for vision coverage.

Dependent children are covered until age 22.

Retired Uniformed Services: BCBS FEP Vision is available to retired uniformed service members, their families and the family members of active-duty service members.

You must be enrolled in a TRICARE Health Plan to be eligible for vision coverage.

Dependent children are covered until age 21 (non-students) or 23 (full-time students).

Unmarried surviving spouses and eligible children/dependents of retired and active duty uniformed service members can enroll.

For dependents of federal employees, we cover up to age 22 (midnight of their 22nd birthday). The dependent age rule is set by OPM.  For the dependents of retired military personnel, we cover up to age 21. However, if the dependent is in school, we will cover up to age 23. Under certain circumstances, you may also continue coverage for a disabled child 22 years of age or older who is incapable of self-support.

Unfortunately, our policy only covers up to age 22. You may call 1-800-441-BLUE (this is the BCBS National Information Center) or by visiting www.BCBS.com to see if they have a plan for you.

Domestic partners are not eligible regardless of sex. Spouses (including same-sex and common law spouses) must be legally married regardless of state of residence to be eligible for FEDVIP. The Federal Employees Dental and Vision Benefits Enhancement Act of 2004, codified at 5 U.S.C. §§ 8951-8992, limits coverage to spouses and children.

Because you would be the policy holder on our plan it would be primary for you and secondary for your husband. His plan would be primary for him and secondary for you.

We do not coordinate benefits with non-FEHB health plans. Each vision options is to be used independently of one another.

When you visit a provider who participates with both your FEHB plan and your FEDVIP plan, and the FEHB plan provides routine vision care and services, the FEHB plan will pay benefits first. The FEDVIP plan allowance will be the prevailing charge in these cases. You are responsible for the difference between the FEHB and FEDVIP benefit payments and the FEDVIP plan allowance. We are responsible for facilitating the process with the primary FEHB payor.

We invite you to the BCBS FEP Vision virtual experience to learn about how your vision benefits and eye wellness are essential to your overall health! You can access the BCBS FEP Vision virtual experience by visiting www.bcbsfepvisionOS.com on your computer or mobile device. You will be able to sit back and enjoy BCBS FEP Vision’s video premiere as a VIP to learn about us as well as some of the great features included with your vision plan!

BCBS FEP Vision has you covered. We offer two options to help you see clearly, High and Standard options. We can help you select the right option for you and your family with our product selection tool. Go to https://askblue.bcbsfepvision.com/

Yes, you can visit https://bcbsfepvision.com/events/ to find virtual and in-person BCBS FEP Vision events.

You do not need to do anything if you are choosing to keep your BCBS FEP Vision plan coverage.  Your enrollment will automatically continue year over year until you make a change through BENEFEDS.

You must use BENEFEDS to enroll or change enrollment in a FEDVIP plan. BENEFEDS is a secure enrollment website (www.BENEFEDS.com) sponsored by OPM. If you do not have access to a computer, call 1-877-888-FEDS (1-877-888-3337), TTY number 1-877-889-5680. Monday through Friday, 9:00 a.m. – 6:00 p.m. Eastern U.S. Time.  If you are outside of the U.S., you may call 1-571-730-5942, Monday through Friday, (9:00 a.m. – 6:00 p.m. Eastern U.S. Time).  BENEFEDS will then forward your new information to BCBS FEP Vision. 

Changes to your enrollment can be made through BENEFEDS if you have a Qualifying Life Event (QLE) or during Open Season. Each year, open season runs from the Monday of the second full work week in November through midnight the Monday of the second full work week in December.  Any changes made due to a QLE will be effective as of the next premium billing cycle.  Any changes made during Open Season will take effect as of the next January 1. 

Yes, Federal employees automatically pay premiums through payroll deductions using pre-tax dollars. Annuitants automatically pay premiums through annuity deductions using post-tax dollars. Uniformed Service enrollees automatically pay premiums through payroll deduction or automatic bank withdrawal (ABW) using post-tax dollars.

If you sign up for a vision plan during Open Season, your coverage will begin on January 1, of the following year. Premium deductions will start with the first full pay period beginning on/after January 1.

To locate BCBS FEP Vision participating providers and benefit information online, please go directly to www.bcbsfepvision.com. This brings you to the BCBS FEP Vision home page. You do not need to be registered to access this area of the website which provides the ability to access provider locate, benefit information, rates, health and wellness information as well as additional value add benefits.

To obtain specific information for you and your covered dependents as in validate enrollment, check your eligibility, view paid claims and EOB and down load electronic ID cards;

Click on “Member Log In” to bring you to the Member Login page. 

If you have already registered with us, enter your user name and password. 

If you have not registered yet, then click on “Register” and follow the directions for access to the secure section of the website.

If you choose to register, the information you enter must match exactly with what we have on file for you, including your BCBS FEP Vision identification number. Once registered, your credentials can be accessed on the mobile app.

Yes! Search the store for BCBS FEP Vision, available for Android and iOS.

The mobile app features include, Find an eye care professional, Check your eligibility & benefits, View your ID card, Review your claims & status and other tools and resources.

Use the same user name and password already established for the member website or you can register as a new user.

Our insurance is accepted by over 117,000 providers, including retailers Visionworks, LensCrafters, Costco, Walmart, Sam’s Club, America’s Best, Target Optical, Pearle Vision, Vista Optical in Select Military Exchanges and new effective 2022 Warby Parker to the network. To view all the eye care professionals in your area, visit bcbsfepvision.com/providers.

You do not. Dependents can visit different providers. For example, students who are away at school can locate a participating provider near them.

BCBS FEP Vision High Option Members have the option to use your benefit with a BCBS FEP Vision participating provider or visit a provider of your choice, pay in full, and file a claim for reimbursement of up to the scheduled maximum. If you receive eye care services outside of your network of BCBS FEP Vision participating providers, you can submit your claim electronically at www.bcbsfepvision.com or through the Mobile App or complete the Direct Reimbursement Claim form and send it to the address on the form.  A copy of your paid receipt can take the place of the provider’s signature.

NOTE: BCBS FEP Vision Standard Option members must receive eye care services with a BCBS FEP Vision participating provider, who will apply the benefit at the time of the visit. There is no out of network reimbursement available with the BCBS FEP Vision Standard Option, except under certain circumstances.

When scheduling your appointment with an in-network provider, it’s best to have your member ID number and the patients date of birth so they can quickly verify eligibility. You may also use the policyholder’s name, date of birth and the state in which they live.

Though no network providers are available overseas, we do provide coverage. Federal employees, Annuitants, Retired uniformed service members and their families, families of active duty service members and their dependents who travel or live outside the United States and Puerto Rico can receive BCBS FEP Vision international benefits.

Your member number can be found on your Member ID Card or by calling us at 1-888-550-2583.

All BCBS FEP Vision identification cards show only the policyholder’s name.  When your covered dependent visits a BCBS FEP Vision participating provider for eye care services, the provider will use the identification number from the card as well as the patient’s name and date of birth to verify eligibility to provide benefits. You can download an electronic ID card from the member portal or mobile app.

NOTE:  BCBS FEP Vision identification cards are sent when you initially join with us and as requested. Requests may be submitted by email or telephone.

As a BCBS FEP Vision Member you have access to the very best in vision care benefits including an annual vision care exam, frames and lenses or contact lenses. Please see your vision brochure for the benefit details.

The vision care eye examination covered by your BCBS FEP Vision benefit yields a basic prescription for eyeglasses, and includes a refraction, basic glaucoma (puff-of-air) test, Dilated Retinal Examination (if professionally indicated), and a general overview of eye health.  This examination can detect a number of eye diseases, as well as signs of systemic conditions such as diabetes, thyroid disease, high blood pressure and neurological impairments. Every vision care examination our providers administer is consistent with clinical guidelines published by the American Optometric Association and the American Academy of Ophthalmology.  

A Dilated Retinal Examination (DRE) is a critical diagnostic procedure in the detection and management of diabetes, glaucoma, hypertension and many other ocular and/or systemic diseases (up to 30 altogether!). It can lead to higher quality patient care, improved lifestyle through early detection and intervention, and possibly lower your overall health care costs.

When available, as a BCBS FEP Vision Member, the participating provider will charge up to $39 for a retinal image.

The Exclusive Collection is a unique offering to BCBS FEP Vision members only and can be found in nearly 9,000 provider offices across the country. To view and virtually try on one of the 200 frames available in The Collection at no cost, click https://bcbsfepvision.com/frametryon.

As a BCBS FEP Vision Member, you can get a vision care eye examination and shop for eyewear at different times and in different locations. For example, you may get your vision care examination from an eye care provider and then use your prescription to shop for glasses at an in-network retailer at a later date within the same plan year.  

All frames purchased in-network and crafted in our laboratory come with a one year breakage warranty. If your glasses break, simply return them to where you purchased them – we’ve got you covered.

The laser vision correction benefit allows members of BCBS FEP Vision to realize savings off the national average cost.  BCBS FEP Vision has partnered with QualSight, whose laser providers are credentialed according to NCQA standards and represent ophthalmologists and surgeons who use the latest, most advanced instrumentation.  The discount program is applicable to Lasik and PRK.  When you receive Lasik surgery services with a participating provider, they will apply your benefit at the time of your visit.  There is no out of network reimbursement available for Lasik surgery with BCBS FEP Vision.

To locate a participating laser vision correction provider and learn how to schedule your pre-operative evaluation, please call QualSight at 1-855-502-2020.

BCBS FEP Vision members have access to a hearing health care program through Your Hearing Network (YHN). Through YHN members have access to a network of licensed and credentialed audiologists / otolaryngologists for a savings of up to 40% off national average selling prices for brand name hearing aids with the latest advanced technology, including Bluetooth® wireless capabilities, and rechargeable models with hands-free connectivity for smartphones.

For more information on hearing aid discounts or to schedule your appointment today, please call 1 (888) 809-0044 or visit https://bcbsfepvision.com/vision-wellness/discounted-hearing-aids.

Yes! New discounts are available through Blue365®. Find out more at blue365deals.com/fep.

As a member of BCBS FEP Vision, you have access to exclusive health and wellness discounts through the Blue365® Program. BCBS FEP Vision offers this program at no-cost to help you achieve your best health. Blue365 can be accessed at www.blue365deals.com and provides access to some of the industry’s best discounts including:

  • Low-Cost Gym Membership – Low monthly gym membership with access to over 10,000 locations through Fitness your Way
  • Fitbit Wearable Devices- Discounts on Fitbit’s entire suite of smartwatches and activity trackers, plus free shipping
  • Gym shoes and athletic apparel – Discounts on Reebok and Sketchers
  • Discount Drug Program – Save on drugs not covered under regular RX programs
  • Hearing Aids- Discounts on hearing aids plus free batteries from various hearing aid companies including but not limited to Beltone and TruHearing
  • Dieting and Healthy Eating – Discounts on Jenny Craig, Nutrisystem and Sun Basket food delivery

And other discounts on family travel, personal care, financial health, pet insurance and much more!

Yes, please Follow us @bcbsfepvision on Facebook and Twitter for the latest information happening at BCBS FEP Vision

Our customer contact center is open 7 days a week at convenient times. The operating hours are: 

EST
Monday – Friday 8 a.m. – 11 p.m.
Saturday – 9 a.m. – 4 p.m.
Sunday –   12 p.m. – 4 p.m.

CST
Monday – Friday 7 a.m. – 10 p.m.
Saturday – 8 a.m. – 3 p.m.
Sunday –  11 a.m. – 3 p.m.

MST
Monday – Friday – 6 a.m. – 9 p.m.
Saturday – 7 a.m. – 2 p.m.
Sunday –   10 a.m. – 2 p.m.

PST
Monday – Friday 5 a.m. – 8 p.m.
Saturday – 6 a.m. – 1 p.m.
Sunday –   9 a.m. – 1 p.m.

Yes, we are open on certain holidays

  • Martin Luther King Jr. Day
  • President’s Day
  • Columbus Day
  • Veterans Day
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To enroll, you will be taken to the BENEFEDS website.

BENEFEDS is the government-authorized and OPM-sponsored enrollment portal that eligible participants use to enroll in and manage their FEDVIP coverage. BENEFEDS also manages the billing systems and customer service functions necessary for the collection of FEDVIP premiums.