Member FAQs

Last updated: September 23, 2020

BCBS FEP Vision has you covered. We offer two options to help you see clearly, High and Standard options. We can help you select the right option for you and your family with our product selection tool. Go to askblue.bcbsfepvision.com.

You must use BENEFEDS to enroll or change enrollment in a FEDVIP plan. BENEFEDS is a secure enrollment website (www.BENEFEDS.com) sponsored by OPM. If you do not have access to a computer, call 1-877-888-FEDS (1-877-888-3337), TTY number 1-877-889-5680. Monday through Friday, 9:00 a.m. – 6:00 p.m. Eastern U.S. Time. If you are outside of the U.S., you may call 1-571-730-5942, Monday through Friday, (9:00 a.m. – 6:00 p.m. Eastern U.S. Time). BENEFEDS will then forward your new information to BCBS FEP Vision.

Changes to your enrollment can be made through BENEFEDS if you have a Qualifying Life Event (QLE) or during Open Season. Each year, open season runs from the Monday of the second full work week in November through midnight the Monday of the second full work week in December. Any changes made due to a QLE will be effective as of the next premium billing cycle. Any changes made during Open Season will take effect as of the next January 1.

We offer vision coverage to Active Federal Employees, Retired Federal Employees and their families and if enrolled in a TRICARE Health Plan, Retired Uniformed Service Members, their families, as well as Dependents of Active Duty Uniformed Service Members.

When you enroll in BCBS FEP Vision, you have a choice between three enrollment types, Self, Self + One and Self + Family.

To locate BCBS FEP Vision participating providers and benefit information online, please go directly to www.bcbsfepvision.com. This brings you to the BCBS FEP Vision home page. You do not need to be registered to access this area of the website which provides the ability to access provider locate, benefit information, rates, health and wellness information as well as additional value add benefits.

To obtain specific information for you and your covered dependents;
Click on “Member Log In” to bring you to the Member Login page.
If you have already registered with us, enter your user name and password.
If you have not registered yet, then click on “Register” and follow the directions for access to the secure section of the website.
If you choose to register, the information you enter must match exactly with what we have on file for you, including your BCBS FEP Vision identification number.

Yes! Search the store for BCBS FEP Vision, available for Android and iOS.

The mobile app features include, Find an eye care professional, Check your eligibility & benefits, View your ID card, Review your claims & status and other tools and resources.

Use the same user name and password already established for the member website or you can register as a new user.

Our insurance is accepted by over 97,000 providers, including retailers Visionworks, LensCrafters, Costco, Walmart, Sam’s Club, America’s Best and more. We are happy to share effective January 2021, the addition of Target and Pearle Vision to the network. To view all the eye care professionals in your area, visit bcbsfepvision.com/providers.

You may use your in-network benefit with the websites listed below. There are no other online suppliers of eyeglasses or contact lenses who are contracted with BCBS FEP Vision at this time.

  • 1800contacts.com
    1. Visit the website in your web browser
    2. Select “Vision Insurance” from the main navigation or when prompted, enter self-identification information
    3. Browse through the various products and make your selection
    4. Proceed to check-out where your total price, copays and charges after benefits have been applied will be displayed
    5. Submit your order and await your new frames or contact lenses to be sent through the mail
  • glasses.com
    1. Visit the website in your web browser
    2. Select “Vision Insurance” from the main navigation or when prompted, enter self-identification information
    3. Browse through the various products and make your selection
    4. Proceed to check-out where your total price, copays and charges after benefits have been applied will be displayed
    5. Submit your order and await your new frames or contact lenses to be sent through the mail
  • visionworks.com
    1. Visit the website in your web browser
    2. Click on “insurance” at the top of the page
    3. Select “Member Lookup” and follow the instructions that display
  • befitting.com
    1. Visit the website in your web browser
    2. Follow the instructions that display

You do not. Dependents can visit different providers. For example, students who are away at school can locate a participating provider near them.

WHAT IF MY PROVIDER IS NOT IN-NETWORK?
BCBS FEP Vision High Option Members have the option to use your benefit with a BCBS FEP Vision participating provider or visit a provider of your choice, pay in full, and file a claim for reimbursement of up to the scheduled maximum. If you receive routine eye care services outside of your network of BCBS FEP Vision participating providers, you can submit your claim electronically at www.bcbsfepvision.com or through the Mobile App or complete the Direct Reimbursement Claim form and send it to the address on the form. A copy of your paid receipt can take the place of the provider’s signature.

NOTE: BCBS FEP Vision Standard Option members must receive routine eye care services with a BCBS FEP Vision participating provider, who will apply the benefit at the time of the visit. There is no out of network reimbursement available with the BCBS FEP Vision Standard Option, except under certain circumstances.

When scheduling your appointment with an in-network provider, it’s best to have your member number so they can quickly verify eligibility. You may also use the policyholder’s name and the state in which they live.

Your member number can be found on your Member ID Card or by calling us at 1-888-550-2583.

All BCBS FEP Vision identification cards show only the policyholder’s name. When your covered dependent visits a BCBS FEP Vision participating provider for routine eye care services, the provider will use the identification number from the card as well as the patient’s name and date of birth to verify eligibility and obtain authorization to provide benefits.

NOTE: BCBS FEP Vision identification cards are sent when you initially join with us and as requested. Requests may be submitted by email or telephone.

The routine eye examination covered by your BCBS FEP Vision benefit yields a basic prescription for eyeglasses, and includes a refraction, basic glaucoma (puff-of-air) test, Dilated Retinal Examination (if professionally indicated), and a general overview of eye health. This examination can detect a number of eye diseases, as well as signs of systemic conditions such as diabetes, thyroid disease, high blood pressure and neurological impairments. Every eye examination our providers administer is consistent with clinical guidelines published by the American Optometric Association and the American Academy of Ophthalmology.

A Dilated Retinal Examination (DRE) is a critical diagnostic procedure in the detection and management of diabetes, glaucoma, hypertension and many other ocular and/or systemic diseases (up to 30 altogether!). It can lead to higher quality patient care, improved lifestyle through early detection and intervention, and possibly lower your overall health care costs.

The Exclusive Collection is a unique offering to BCBS FEP Vision members only and can be found in nearly 9,000 provider offices across the country. To view and virtually try on one of the 200 frames available in The Collection at no cost, click https://bcbsfepvision.com/frametryon.

As a BCBS FEP Vision Member, you can get a routine eye examination and shop for eyewear at different times and in different locations. For example, you may get your eye examination from an eye care provider and then use your prescription to shop for glasses at an in-network retailer at a later date within the same plan year.

All frames purchased in-network and crafted in our laboratory come with a one year breakage warranty. If your glasses break, simply return them to where you purchased them – we’ve got you covered.

The laser vision correction benefit allows members of BCBS FEP Vision to realize savings off the national average cost. BCBS FEP Vision has partnered with QualSight, whose laser providers are credentialed according to NCQA standards and represent ophthalmologists and surgeons who use the latest, most advanced instrumentation. The discount program is applicable to Lasik and PRK. When you receive Lasik surgery services with a participating provider, they will apply your benefit at the time of your visit. There is no out of network reimbursement available for Lasik surgery with BCBS FEP Vision.

To locate a participating laser vision correction provider and learn how to schedule your pre-operative evaluation, please call QualSight at 1-855-502-2020.

Our customer contact center is open 7 days a week at convenient times. The operating hours are: 

EST
Monday – Friday 8 a.m. – 11 p.m.
Saturday – 9 a.m. – 4 p.m.
Sunday – 12 p.m. – 4 p.m.

CST
Monday – Friday 7 a.m. – 10 p.m.
Saturday – 8 a.m. – 3 p.m.
Sunday –  11 a.m. – 3 p.m.

MST
Monday – Friday – 6 a.m. – 9 p.m.
Saturday – 7 a.m. – 2 p.m.
Sunday – 10 a.m. – 2 p.m.

PST
Monday – Friday 5 a.m. – 8 p.m.
Saturday – 6 a.m. – 1 p.m.
Sunday – 9 a.m. – 1 p.m.

Yes, we are open on certain holidays

  • Martin Luther King Jr. Day
  • President’s Day
  • Columbus Day
  • Veterans Day
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To enroll, you will be taken to the BENEFEDS website.

BENEFEDS is the government-authorized and OPM-sponsored enrollment portal that eligible participants use to enroll in and manage their FEDVIP coverage. BENEFEDS also manages the billing systems and customer service functions necessary for the collection of FEDVIP premiums.